General Terms of Use - Valamar Travel

General Terms of Use of Valamar Platforms

GENERAL

By using the Websites and mobile applications (hereinafter: Valamar Platforms), of the company Valamar Riviera d.d., Poreč, Stancija Kaligari 1, OIB: 36201212847 (hereinafter: Valamar), it is considered that you as a user are at all times familiar with these General Terms of Use as well as Valamar’s Privacy Policy and Cookie Policy, which are located on each individual Platform that uses cookies, and that you fully understand and accept them.

We would like to point out that on Valamar’s platforms, through which accommodation contracts and/or contracts for the purchase of products and services can be concluded, there are also special terms and conditions for distance purchasing, which are an integral part of each such contract, and each user undertakes to familiarize themselves with and accept them before making a purchase.

If you do not agree with any part of the content of Valamar’s platforms, or any provision of these General Terms and Conditions or other policies and conditions, please do not use Valamar’s platforms.

WEBSITE https://travel.valamar.com/

Purpose of the site

The website travel.valamar.com is an informative and inspiring travel blog dedicated to discovering the best destinations, hidden gems and unique experiences in Croatia and Austria. On this site, explore destination guides, recommendations for accommodation, beaches, restaurants, activities and events and discover the best ideas for a holiday on the Adriatic and in the Alps.

The content published on the website is for informational purposes only and does not constitute a binding offer to conclude a contract for accommodation, purchase of services or other products.

Valamar makes reasonable efforts to ensure that the published information is accurate and up-to-date, but does not guarantee that all published data, descriptions, dates, prices, availability, opening hours or other information is always complete, accurate or current.

Third-party content

Some content, recommendations, guides, articles, photos, event information or other publications may contain information obtained from third parties or refer to third-party services and content.

Valamar assumes no responsibility for changes, cancellations, delays, inaccuracies or unavailability of content, events or services organized or provided by third parties.

Users are advised to check the current information with the relevant service provider or organizer before making a decision about traveling, booking or participating in a particular event.

Links to other sites

The site may contain links to other Valamar platforms, as well as to third-party websites and platforms, including accommodation providers, event organizers, restaurants, carriers, tourist boards, partners and other entities.
Note – it is not possible to make a reservation or conclude a contract for accommodation, purchase of products or services via the travel.valamar.com website.
Valamar is not responsible for the content, availability, accuracy of information, terms of use, privacy policy or the conduct of third parties on websites accessed by the user via links published on this site.

The user is obliged to independently familiarize themselves with the terms of use and privacy policies of each individual third-party site they visit.

Sharing content via social networks

The website may contain functionalities and links that allow users to share links to the content of the site via social networks and third-party communication platforms (for example, LinkedIn, Facebook, WhatsApp, Viber, Threads, X and other platforms).

By using the aforementioned functionalities, the user independently decides whether to share the content via the selected platform. The use of a particular social network or communication platform is subject to the terms of use, privacy policy and other rules of the provider of that platform, for which Valamar assumes no responsibility.

Users can sign up to receive the newsletter in order to receive information about offers, benefits, news and services of Valamar Riviera d.d., as well as information about events, manifestations, activities, trips and other content related to Valamar destinations.

AI

Valamar may use artificial intelligence tools to assist in the creation, editing, translation and optimization of certain content published on this site. All content is reviewed and approved by Valamar before publication, and Valamar is independently responsible for its accuracy and compliance with applicable regulations.

Processing of personal data

On the website travel.valamar.com, users can voluntarily submit their personal data by subscribing to the newsletter, in which case the legal basis for processing is the user’s consent.

In the event that a user contacts Valamar via Valamar’s published contact details, the personal data provided by the user will be processed solely for the purpose of responding to an inquiry, request or establishing communication with the user. The legal basis for such processing is your consent and Valamar’s legitimate interest in conducting business communication and responding to inquiries received.

When we process your data on the basis of consent, you may withdraw your consent at any time, free of charge. Withdrawing consent does not affect the lawfulness of processing that was based on consent before its withdrawal.
When we process your data on the basis of legitimate interest, you have the right to object to the processing of your data at any time, free of charge.

In any case, you can request access to your personal data, their correction or completion, data transfer (right to portability), as well as erasure or restriction of processing of your personal data (right to be forgotten) at any time and free of charge. You have the right to file a complaint with a supervisory authority, as well as other rights prescribed by Regulation (EU) 2016/679 on the protection of personal data.

You can contact the Data Protection Officer at: dpo@valamar.com .

All other details related to the processing of personal data can be found in the Privacy Policy.

The site also collects cookies, which you can read more about in the Cookie Policy.

INTELLECTUAL PROPERTY

The content published on Valamar platforms (texts, photographs, videos, audio materials, page design, logos, documents, program code, etc.) is protected by copyright and related intellectual property rights of Valamar or third parties, in which case Valamar uses them on the basis of some other legal basis. All rights reserved.

In view of the above, it is prohibited to copy, download, reproduce, publicly display, publish or otherwise use the entire content of Valamar platforms or any part thereof without the prior written permission of Valamar. Unauthorized use of any content of the website, without the permission of the copyright owner, is considered a violation of copyright and is subject to legal action.

Use of the content of Valamar platforms includes the use of the content only for personal, non-commercial purposes and with respect for all copyright and related intellectual property rights.

TERMS OF PUBLICATION OF CONTENT BY USERS

Users assume full responsibility for their actions in relation to the Platform, and Valamar is fully exempt from all consequences, and above all, from possible lawsuits, demands or any other claims that may arise from the competent authorities or any third party, resulting from the actions of the user. In such case, the User is obliged to assume all possible claims of third parties (which they may have in connection with the User’s actions in relation to the Platform) up to the full amount of the damage.

Valamar reserves the right to change, adapt, modify, delete or remove any content that it deems inappropriate or contrary to the above rules, and the right to block users. Valamar reserves the right to immediately terminate any passwords or user accounts of users, if any, in the event of any user behavior that Valamar, at its sole discretion, deems unacceptable, as well as in any case of non-compliance with these General Terms and Conditions.

DISCLAIMER

Each user of the Valamar Platforms expressly agrees to use them solely at their own risk.

Valamar is not liable to users or any third party for any damage that may arise as a result of the use of the Valamar Platforms. The disclaimer of liability related to the use of Valamar platforms applies to all damages, direct or indirect, ordinary damages, lost profits or immaterial damages caused by any bad features, error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in communication line, theft, destruction or unauthorized access, changes or misuse of records or which are caused by unauthorized use itself, termination of contract, inappropriate behavior of any user, use or misuse of the content, negligence or any other act.

The user of Valamar platforms expressly confirms that Valamar is not responsible for the offensive, inappropriate or illegal behavior of other users or third parties and that the risk of damage that may arise as a result of the above lies entirely with the end user.

Valamar is not responsible for the content or the availability of other sites to which it refers by links.

In the event that Valamar is nevertheless held liable in relation to any Valamar Platform, Valamar’s compensation for damages may not exceed the amount of the compensation paid to Valamar.

Valamar does not intend to limit its liability with respect to claims arising from the positive legislation of the Republic of Croatia, nor to exclude or limit liability in cases where it cannot be excluded or limited under positive legislation. To the extent permitted by consumer protection law, Valamar will only be liable for costs incurred as a direct result of Valamar’s negligence.

DISPUTE RESOLUTION

Valamar will endeavor to resolve any potential disputes related to the use of the Platforms amicably with users, and we urge users to always contact Valamar first so that we can help resolve any difficulties as soon as possible.

In the event that an agreement is not reached, all disputes will be resolved before the competent court according to the headquarters of Valamar, with the application of Croatian law.

Disputes within the European Union related to online purchases may be resolved in the manner specified in the special conditions for such purchases.

FINAL PROVISIONS

The invalidity of any provision of these General Terms and Conditions does not entail the invalidity of the General Terms and Conditions in their entirety, if it can survive without the invalid provision, and such invalidity will not affect the validity of any other provision of the General Terms and Conditions.

Valamar reserves the right to amend the General Terms and Conditions of Use of Valamar Platforms, as well as to amend or discontinue all or any part of the Valamar Platforms at any time without prior notice, and is not liable for any damage resulting from such changes.

Changes will come into effect upon publication on the respective Valamar platform.

Valamar Riviera d.d.

Croatia, Poreč, Stancija Kaligari 1

OIB: 36201212847